Careers at The Saddle Bank

The Warehouse Supervisor role is responsible for the smooth day to day running of The Saddle Bank warehouse operation. This role ensures the warehouse team can fulfil orders accurately and on time, incoming saddles are processed correctly, stock remains controlled and traceable, and all saddles meet TSB standards before being listed or dispatched. The Warehouse Supervisor is a hands on leader who works alongside the team, sets daily priorities, and ensures nothing is left outstanding.

This person must be fully trained and capable of covering every warehouse task, and have excellent saddle knowledge to support inspections, fault checking, incoming processing and minor repairs or flock adjustments (within agreed scope). They will also take ownership of warehouse standards, including cleanliness, health and safety, systems and documentation, and stock movement logging.

The role is ideal for someone highly organised, proactive and confident in managing workflows, people and priorities in a fast paced environment. The Warehouse Supervisor is key to maintaining accuracy, efficiency and quality across the full warehouse process from receiving through to dispatch.

This role reports to the Customer Service Manager.

Key Responsibilities

Warehouse Operations and Fulfilment

• Lead the day to day running of the warehouse, ensuring priorities are clear and work is completed to standard
• Pick, pack and prepare orders to ensure dispatch deadlines are met
• Ensure dispatch accuracy at all times including correct saddle, correct customer details and correct packaging
• Maintain high packaging standards that protect saddles in transit and represent the business professionally
• Provide hands on cover for all warehouse functions when required during busy periods or staff absence

Incoming Saddles, Inspection and Quality Control

• Process incoming saddles accurately and efficiently, ensuring items are correctly logged and tracked
• Demonstrate excellent saddle brand and model knowledge to ensure correct identification and listing readiness
• Carry out saddle inspections including condition grading, fault checking and quality control
• Ensure any faults, concerns or discrepancies are recorded clearly and dealt with promptly
• Complete minor repairs and flock adjustments (within agreed scope), and escalate where needed

Stock Control and Warehouse Accuracy

• Own warehouse stock accuracy and ensure stock remains organised, traceable and controlled
• Perform and oversee regular stock checks, audits and cycle counts
• Investigate discrepancies quickly and thoroughly, identifying root causes and implementing fixes
• Ensure saddle movement and stock changes are logged consistently and accurately
• Maintain organised storage systems and ensure stock locations are correctly labelled

Team Management and Training

• Manage the warehouse team day to day, setting tasks, monitoring output and maintaining standards
• Train new starters to reach TSB processes and quality expectations
• Provide regular feedback and address performance issues early and constructively
• Build team capability and coverage so the warehouse is not reliant on one individual
• Plan staffing needs including holiday cover and workload capacity

Workflow Planning, Ownership and Follow Up

• Plan daily and weekly warehouse workflows based on incoming workload, dispatch volume and required tasks
• Actively question, check and follow up outstanding items to ensure nothing stalls or gets missed
• Identify bottlenecks early and take action to keep work moving forward
• Escalate capacity concerns early where workload will not be achievable within required timeframes
• Drive progress and maintain momentum across receiving, checking, repair, listing, storage and dispatch

Warehouse Standards, Cleanliness and Health & Safety

• Ensure the warehouse remains clean, tidy, organised and hazard free at all times
• Oversee and enforce weekly warehouse cleans ensuring tasks are completed to standard
• Maintain safe working practices including manual handling, safe lifting and safe tool use
• Ensure accidents and near misses are reported and that preventative actions are taken
• Maintain safety standards including fire exits clear, first aid kit stocked and PPE used where required

Courier Liaison and Operational Support

• Manage courier collections and ensure dispatch cut offs are met
• Deal with courier issues including missed collections, damaged parcels and claims
• Ensure warehouse consumables are stocked and reordered (boxes, tape, labels, packaging materials, printer ink, cleaning supplies)
• Support continuous improvement of systems and processes to reduce errors and increase efficiency

Website Listings Support

• Update and correct saddle listings on the website where required
• Ensure listings reflect physical stock accurately including details, condition notes and pricing
• Identify and correct recurring listing issues, improving accuracy and consistency

What Success Looks Like

• Orders are dispatched accurately and on time, with minimal errors or avoidable returns
• Incoming saddles are processed quickly and correctly with excellent quality control
• Faults are caught early, recorded properly and resolved through clear next steps
• Stock is traceable and accurate, and discrepancies are investigated and reduced over time
• Warehouse work is planned and prioritised effectively with minimal backlog
• The warehouse team work consistently to high standards and are well trained across tasks
• Nothing is left outstanding without ownership, follow up and completion
• The warehouse remains clean, organised and hazard free with consistent weekly cleans
• Health and safety standards are followed daily and issues are addressed proactively
• Warehouse systems improve over time and the operation becomes more efficient as the business grows

Required Skills and Experience

Essential Skills

• Proven experience working in a warehouse environment with strong operational understanding
• Strong saddle knowledge with the ability to identify brands, models, sizes and key features accurately
• Confident managing a team and delegating workload effectively
• High attention to detail, especially for inspections, fault checking and dispatch accuracy
• Ability to prioritise workload, manage deadlines and keep operations moving
• Comfortable using systems for stock control, listings and warehouse administration
• Strong problem solving skills with the ability to investigate and resolve issues properly
• Physically capable of manual work including lifting, packing and handling stock safely

Personal Qualities

• Highly organised and proactive with strong ownership mindset
• Calm under pressure and able to maintain standards in busy periods
• Practical and hands on, willing to jump in wherever needed
• Confident communicator who can lead and train others effectively
• Reliable, consistent and capable of managing responsibility independently
• Takes pride in warehouse standards, cleanliness and safety
• Driven to improve processes and prevent repeated issues

Desirable Experience

• Experience in saddle inspection, fault checking, flocking or minor repairs
• Experience managing courier bookings and dealing with courier claims/issues
• Experience working with website product listings or stock systems
• Experience leading stock checks, cycle counts or warehouse audits

Role Type

• Full time
• Hours 8.00 am to 5.00 pm
• Based at The Saddle Bank HQ, Peterborough, PE7
• Reports to the Customer Service Manager
• Salary £31,500 per annum
• End date: 23rd January 2026

This role will remain open until the closing date of 23rd January 2026.

To apply, please email your CV and a tailored cover letter to Temeka@thesaddlebank.com.

Your cover letter must include
• Why you believe you are a strong fit for this Warehouse Supervisor role
• A clear explanation of your relevant experience in warehouse operations, stock control, saddle processing/inspection, and team leadership
• One example of a time you demonstrated strong accuracy, organisation, leadership or problem solving in a previous position

To confirm you have read this job description in full, please include the word WAREHOUSESUP at the very end of your cover letter.

We take accuracy, attention to detail, and communication quality seriously. These are essential for success in this role.

The Senior Marketing Executive is responsible for planning, organising and delivering all marketing and communications for The Saddle Bank and its associated brands. This is a broad and varied marketing role, ideal for someone who is passionate about marketing and ideally horses too. The role requires creativity, strong organisation, excellent communication skills and the ability to manage multiple projects and channels simultaneously.

The Senior Marketing Executive will work closely with the Media Manager to ensure all visual content including photos and videos meets brand standards and aligns with the overall marketing strategy. They will collaborate with the Paid Ads Specialist to determine monthly focuses, plan campaigns and advise on budget allocation based on stock levels, seasonal trends and product priorities.

The successful candidate will also take ownership of events, trade shows, brand partnerships, collaborations, sponsored rider activity, photo shoots, interviews and content creation. They will be responsible for digital marketing performance across SEO, YouTube, social media, email marketing and paid advertising.

This role reports directly to the General Manager.

Key Responsibilities

Marketing Strategy and Campaign Planning

• Develop and deliver monthly and quarterly marketing plans aligned with business goals
• Work with the Paid Ads Specialist to determine monthly campaign focus and budget allocation
• Plan promotional calendars based on stock levels, seasonal demand and product launches
• Create campaign briefs for content, paid ads and media production
• Investigate new markets and growth opportunities
• Capture industry trends and act on them immediately to maximise visibility

Content Oversight and Creative Direction

• Work closely with the Media Manager to ensure content meets brand standards
• Approve all creative assets including images, graphics and video content before publication
• Direct and organise photo shoots, video shoots, interviews and content days
• Ensure all content remains engaging, consistent and commercially effective
• Oversee leaflet design and other printed marketing materials

Brand Management and Communication

• Maintain brand identity, tone of voice and communication standards across all channels
• Manage Brand Ambassadors, sponsored riders and brand partnerships
• Oversee influencer outreach, communication and content approvals
• Drive brand storytelling and ensure strong messaging across social media, website and campaigns

Events, Trade Shows and Outreach

• Plan, organise and deliver trade shows, exhibitions and industry events
• Coordinate logistics, staffing, stand presentation and promotional assets
• Represent the brand at events when required
• Develop collaborations with complementary equestrian brands

Digital Marketing, SEO and Website Management

• Ensure the website remains up to date, accurate and user friendly
• Conduct SEO analysis and implement improvements to increase visibility and ranking
• Review website navigation, layout and content to improve user experience
• Develop and oversee email marketing schedules, segmentation and campaign planning
• Work with internal teams to update product listings, blogs and landing pages

Paid Ads, Reporting and Analytics

• Work with the Paid Ads Specialist to support paid campaigns
• Report on paid ads performance and identify areas of improvement
• Analyse ROI, cost per acquisition and campaign metrics
• Run competitions, analyse results and report on engagement and effectiveness
• Produce regular marketing performance reports

Social Media Management and Trend Monitoring

• Analyse social media activity to understand what performs well and what does not
• Identify and act on new trends quickly to maintain growth and engagement
• Manage YouTube uploads, optimisation and performance tracking
• Schedule social media content across platforms
• Organise and maintain a clear content calendar

Reporting and Insight

• Prepare reports for the General Manager covering
– campaign performance
– paid ads results
– social media performance
– SEO activity
– YouTube analytics
– website behaviour and traffic
– brand reach and partnership activity

• Highlight opportunities, risks and areas for improvement
• Provide recommendations to refine marketing strategies and improve commercial results

What Success Looks Like

• Marketing campaigns are delivered on time and with high quality creative assets
• Content is consistent with brand identity and performs strongly across platforms
• Website and digital channels remain modern, relevant and user friendly
• Social media and YouTube engagement grow steadily
• Paid ads performance shows clear improvement month on month
• Events and collaborations are executed professionally
• Brand Ambassadors and sponsored riders represent the brand well
• Marketing efforts contribute directly to commercial growth and stock priorities

Required Skills and Experience

Essential Skills
• Highly organised with excellent project management ability
• Creative thinker with strong visual judgement
• Strong communication skills written and verbal
• Ability to analyse marketing data and produce reports on various platforms
• Confident working with media teams, photographers and videographers
• Competent in SEO analysis and implementation
• Strong ability to read, understand and report on digital marketing performance
• GA4 expert with the ability to analyse user behaviour, traffic sources and conversion data
• Ability to manage social media scheduling and content calendars
• Experience managing YouTube content
• Ability to run competitions and analyse campaign results
• Strong attention to detail and accuracy
• Ability to work independently and as part of a team

Personal Qualities
• Passionate about marketing, creativity and storytelling
• Proactive, enthusiastic and solutions focused
• Calm and capable under pressure
• Strong initiative and ownership mentality
• Positive attitude and excellent relationship building skills
• Curious and eager to explore new ideas, platforms and trends
• Strong problem solving ability

Desirable Experience
• Experience in the equestrian industry beneficial but not essential
• Ecommerce marketing experience
• Experience organising events or trade shows
• Experience working with ambassadors or sponsored athletes
• Familiarity with email marketing systems, social platforms or CRM tools

Role Type

• Full time
• Office based at The Saddle Bank HQ, PE7
• Reports to General Manager
• Salary £32,000 to £35,000 dependent upon experience and skills

This role will remain open until we find the right candidate. We are committed to hiring the best fit and are not working to a deadline.

To apply, please email your CV and a tailored cover letter to Temeka@thesaddlebank.com.

Your cover letter must include
• Why you believe you are a strong fit for this Senior Marketing Executive position
• A clear explanation of your relevant experience across marketing, content creation or campaign management
• One example of a successful marketing campaign, project or piece of content you have delivered and the results it achieved

To confirm you have read this job description in full, please include the word MARKETINGFIRST at the very end of your cover letter.

We take accuracy, attention to detail and communication quality seriously. These are essential for success in this role.

Overview

The Business Development Account Manager is responsible for growing and managing The Saddle Bank’s B2B partnerships including saddle fitters, retail partners and wholesale clients. This role focuses on acquiring new partners, nurturing existing accounts and maximising sales performance across the UK and USA through strong relationship management and commercial focus.

This person will support partnership sales under our UK and USA distribution agreements and will be responsible for ensuring commercial consistency, excellent service and proactive engagement with all B2B customers. The Business Development Account Manager will act as the primary point of contact for partners and will resolve any issues or complaints quickly and professionally.

The role requires both domestic and international travel. The successful candidate may be required to travel within the UK to visit existing partners and recruit new ones and may also travel to the USA to support current partners and prospect new opportunities.

This role reports directly to the General Manager.

Key Responsibilities

Business Development

• Identify and onboard new saddle fitters, retailers and commercial partners
• Manage the full onboarding pipeline from outreach to activation
• Present product ranges, pricing structures and partnership benefits
• Attend industry events, trade shows and partner meetings as required
• Expand B2B sales channels across both the UK and USA
• Travel within the UK and to the USA to visit partners and secure new opportunities

Account Management

• Build strong and long lasting relationships with existing partners
• Conduct regular check ins to review account performance and upcoming opportunities
• Provide partners with product updates, training and promotional materials
• Monitor partner purchasing behaviour and encourage consistent ordering
• Ensure partners have complete and accurate product information
• Resolve any complaints or issues with B2B customers efficiently and professionally

Partnership Sales and Commercial Support

• Support B2B sales growth across UK and USA distribution agreements
• Ensure pricing structures and commercial terms are followed accurately
• Track partner performance and intervene early if engagement declines
• Provide accurate product quotes, availability updates and commercial guidance
• Identify upsell and cross sell opportunities within partner accounts

Communication and Coordination

• Work closely with the buying team to provide accurate product and stock information
• Liaise with marketing to develop partner focused campaigns and promotions
• Coordinate with the warehouse team to support partner orders and dispatch deadlines
• Communicate partner feedback and suggestions to senior management

Reporting and Insight

• Produce reports for the General Manager covering
– partner performance
– B2B sales volumes
– new partner acquisition
– UK and USA distribution activity
– inactive or at risk accounts
– opportunities and commercial risks

• Maintain accurate CRM records for all B2B activity
• Provide commercial recommendations to support partner and revenue growth

Key Performance Indicators

• Number of new partners onboarded each quarter
• Retention and satisfaction of existing partners
• Growth in monthly B2B revenue
• Sales performance across the UK and USA distribution channels
• Partner order frequency and value
• Conversion rate of new partner leads
• Accuracy of CRM records and reporting
• Partner feedback and engagement

What Success Looks Like

• A consistent pipeline of high quality new partners in both the UK and USA
• Strong and profitable relationships with existing accounts
• Increased revenue and consistent ordering from B2B partners
• Partners feel supported, confident and valued
• Clear and consistent communication across all B2B channels
• UK and USA distribution agreements are strong and performing well
• Sales growth is predictable, scalable and aligned with business goals

Required Skills and Experience

Essential Skills
• Excellent verbal communication and interpersonal skills
• Strong relationship building and people skills
• Sales driven with confidence in achieving targets
• Strong problem solving ability with a customer focused mindset
• Action taker who works independently and follows through consistently
• Confident presenting products to individuals and groups
• Clear written communication for emails, quoting and account updates
• Organised and proactive with the ability to manage multiple accounts
• Comfortable negotiating and managing commercial discussions
• Ability to work confidently across UK and USA accounts

Personal Qualities
• Friendly, confident and approachable
• Driven and ambitious with a strong desire to achieve results
• Calm and solutions focused when handling partner issues
• Professional and trustworthy in all business interactions
• Strong initiative with the willingness to seek out opportunities
• Reliable, punctual and consistent in managing workload
• Positive attitude with the ability to stay steady under pressure
• Curious and eager to learn about products, partners and market needs

Desirable Experience
• Experience working with saddle fitters or equestrian retailers beneficial but not essential
• Business development or account management background must have
• Experience with B2B sales or distribution partnerships
• Knowledge of saddles or equestrian products beneficial but not essential

Role Type

• Full time
• Office based at The Saddle Bank HQ, PE7
• Reports to General Manager
• Salary dependent upon experience plus OTE
• Travel required within the UK and occasionally to the USA

This role will remain open until we find the right candidate. We are committed to hiring the best fit and are not working to a deadline.

To apply, please email your CV and a tailored cover letter to Temeka@thesaddlebank.com.

Your cover letter must include
• Why you believe you are a strong fit for this senior Business Development Account Manager position
• A clear explanation of your relevant experience particularly in business development or account management
• One example of a time you successfully managed or grew a B2B relationship such as a partnership win, an upsell, or resolving an issue for a key account

To confirm you have read this job description in full, please include the word B2BSADDLES at the very end of your cover letter.

We take accuracy, attention to detail and communication quality seriously. These are essential for success in this role.