The Saddle Bank Reviews
A eviter absolument
Achat d'une selle d'occasion Cavaletti. Envoi rapide, mais plus de 200 euros de frais de douane pour passer la selle en France ! Selle d'occasion censée n'avoir jamais été utilisée : l'état extérieur est bon, mais la selle est totalement déséquilibrée en termes de matelassures : obligée de faire revenir ma saddle fitteuse une deuxième fois pour l'équilibrage. Moralité : entre le prix de la selle, les frais de douanes , les consultations de sadlle fitting et le changement d'arcade... Eh bien ça ne valait vraiment pas le coup ! // I bought a used Cavaletti saddle. Fast shipping, but over 200 euros in customs fees to get the saddle into France! The used saddle was supposed to have never been used: the exterior condition is good, but the saddle is completely unbalanced in terms of the padding—I had to have my saddle fitter come back a second time to rebalance it. The bottom line: between the price of the saddle, the customs fees, the saddle fitting consultations, and the change of saddle tree... Well, it really wasn’t worth it!
Very good and affective. Sorted out collection of ...
Very good and affective. Sorted out collection of saddle and paid as soon as it arrived. Great process and lovely service
Saddle sale
Excellent communication throughout process of selling saddle
I was looking to sale my saddle wanted a quick and...
I was looking to sale my saddle wanted a quick and easy progress and The saddle bank made very easy to from getting the quote to the saddle being picked up. Will definitely use saddle bank again if needed.
Bates Saddle
I recieved my quote very quickly, the service was fantastic and the money from the sale was in my bank within days. It took all the hassle out of selling a saddle that was surplus to requirements.
Great customer service, all queries I had were sol...
Great customer service, all queries I had were solved very quickly.
I bought a lovely Bates Victrix of which both me and my horse absolutely love! But I also sold two saddles to you which I have never done before so it was all very new to me as to what I had to do but you all made it so easy giving me step by step instructions and I'm so happy knowing both saddles are in great hands and hopefully someone will make great use of them instead of them sat around collecting dust in my tackroom.
I bought a lovely Bates Victrix of which both me and my horse absolutely love! But I also sold two saddles to you which I have never done before so it was all very new to me as to what I had to do but you all made it so easy giving me step by step instructions and I'm so happy knowing both saddles are in great hands and hopefully someone will make great use of them instead of them sat around collecting dust in my tackroom.
Fast, simple & easy!
Couldn’t fault the saddle selling process. Communication was excellent and it really took the stress out of selling. Fast payment too. Would use again!
Reply from The Saddle Bank 2 days ago
Thank you so much for your review.
We’re delighted to hear that selling your saddle with The Saddle Bank was fast, simple, and stress-free. It’s wonderful to know you appreciated the communication and prompt payment, and that you would use our service again!
Best Wishes,
The Saddle Bank Team
We’re delighted to hear that selling your saddle with The Saddle Bank was fast, simple, and stress-free. It’s wonderful to know you appreciated the communication and prompt payment, and that you would use our service again!
Best Wishes,
The Saddle Bank Team
Kent and masters GP
Bought a second saddle this week after such good service purchasing a dressage saddle earlier in the month. Exactly as described and a super easy process. 😊
Kent and masters GP
Bought a second saddle this week after such good service purchasing a dressage saddle earlier in the month. Exactly as described and a super easy process. 😊
Reply from The Saddle Bank 2 days ago
Thank you so much for your review.
We’re delighted to hear that your experience purchasing a Kent and Masters GP saddle was just as positive as your earlier dressage saddle purchase. It’s wonderful to know the process was easy and that the saddle arrived exactly as described!
Best Wishes,
The Saddle Bank Team
We’re delighted to hear that your experience purchasing a Kent and Masters GP saddle was just as positive as your earlier dressage saddle purchase. It’s wonderful to know the process was easy and that the saddle arrived exactly as described!
Best Wishes,
The Saddle Bank Team
Quick and easy sale of saddle
I was sceptical of sending off my saddle at first, as most would be sending something of value without the payment before hand. But I am so glad I did, from the moment I had an offer to buy my saddle, too the payment in my bank was little over a week. No hassle, no messing, straight toward. Would definitely do it again!
Reply from The Saddle Bank 2 days ago
Thank you so much for your review.
We’re delighted to hear that selling your saddle with The Saddle Bank was quick, easy, and hassle-free. It’s wonderful to know you felt confident throughout the process and that payment was received promptly. We’re thrilled you would definitely use our service again!
Best Wishes,
The Saddle Bank Team
We’re delighted to hear that selling your saddle with The Saddle Bank was quick, easy, and hassle-free. It’s wonderful to know you felt confident throughout the process and that payment was received promptly. We’re thrilled you would definitely use our service again!
Best Wishes,
The Saddle Bank Team
Excellent service. Again!
Second time I’ve sold through the saddle bank and it was super easy, hassle free and a pleasure to deal with. Would highly recommend
Reply from The Saddle Bank 2 days ago
Thank you so much for your review.
We’re delighted to hear that selling through The Saddle Bank a second time was super easy, hassle-free, and a pleasure. It’s wonderful to know you would highly recommend us!
Best Wishes,
The Saddle Bank Team
We’re delighted to hear that selling through The Saddle Bank a second time was super easy, hassle-free, and a pleasure. It’s wonderful to know you would highly recommend us!
Best Wishes,
The Saddle Bank Team
Outstanding
Ordered a saddle, sadly saddler couldn’t come in the 5 day trial period (my fault!) unfortunately the saddle was slightly too long for my horse. Had the saddle 10 days, rung customer services and asked to swap the saddle for another, DPD picked up the first saddle the next day and once returned the second one was sent and received extremely quickly. Absolutely refreshing service, no battles or getting sent round in circles, cannot fault any part of the team. Have since recommended the company to others at the yard and they’ve had a faultless experience with the company too. A breath of fresh air! Also bought a girth and again, straightforward and hassle free. Would recommend 10 times over
Reply from The Saddle Bank 2 days ago
Thank you so much for your fantastic review.
We’re thrilled to hear that swapping your saddle and purchasing your girth was straightforward, quick, and hassle-free. It’s wonderful to know that our team could provide a refreshing, seamless experience and that you’ve recommended us to others who have had equally positive experiences. Your support and kind words mean the world to us!
Best Wishes,
The Saddle Bank Team
We’re thrilled to hear that swapping your saddle and purchasing your girth was straightforward, quick, and hassle-free. It’s wonderful to know that our team could provide a refreshing, seamless experience and that you’ve recommended us to others who have had equally positive experiences. Your support and kind words mean the world to us!
Best Wishes,
The Saddle Bank Team
Super
Prompt efficient and easy
Reply from The Saddle Bank 2 days ago
Thank you so much for your review.
We’re delighted to hear you found our service prompt, efficient, and easy!
Best Wishes,
The Saddle Bank Team
We’re delighted to hear you found our service prompt, efficient, and easy!
Best Wishes,
The Saddle Bank Team
Multiple saddle purchases
I have purchased multiple saddles from the saddle bank, having also sold one saddle and utilised the buy back service on another when my mare charged shape. Every time the service has been brilliant, so easy to deal with and lovely, helpful staff.
Reply from The Saddle Bank 2 days ago
Thank you so much for your review.
We’re delighted to hear that your experiences buying, selling, and using the buy-back service with The Saddle Bank have been brilliant every time. It’s wonderful to know you find the service easy to deal with and our staff helpful and friendly!
Best Wishes,
The Saddle Bank Team
We’re delighted to hear that your experiences buying, selling, and using the buy-back service with The Saddle Bank have been brilliant every time. It’s wonderful to know you find the service easy to deal with and our staff helpful and friendly!
Best Wishes,
The Saddle Bank Team
I am really unimpressed. I entered my shipping add...
I am really unimpressed. I entered my shipping address which is different to my billing address. Your computer system defaulted both to my billing address which resulted in this saddle landing in customs in Dublin instead of Northern Ireland which cost me €330. When I went to return the saddle to you your website wouldn't work to take my return and I had to arrange it by email. I am extremely mad over the whole transaction. Your website is at fault and I would like a refund of the €330 customs :(
Reply from The Saddle Bank 4 days ago
Dear Christina,
Thank you for your message, and I’m sorry to hear how frustrating this experience has been for you.
I’d like to clarify a few points to hopefully provide some reassurance. Our system does not automatically override or default shipping addresses to billing addresses, and we regularly process orders where the two differ without issue. That said, we completely understand how inconvenient this situation has been.
With regard to the customs charges, these are applied by local authorities and unfortunately sit outside of our control. As the saddle has now been returned, you should be able to reclaim these charges directly from customs. We have already provided an invoice and confirmation of return, but if you need anything further to support your claim, please don’t hesitate to let us know.
We would also like to mention that our saddle trials are offered within mainland UK. On occasion, we do our best to accommodate customers outside of this area; however, this can sometimes bring added complications. The main challenge is not the return itself, but ensuring items can move smoothly back into the UK, particularly when working with couriers and customs processes.
Finally, while we always aim to be as helpful and flexible as possible, we are unable to support requests that would involve bypassing customs duties or import regulations, as these must be handled in line with legal requirements.
We’re very sorry again that this order did not go as smoothly as expected, and we do appreciate your patience throughout. If there’s anything further we can do to assist, please do let us know.
Best Wishes,
The Saddle Bank
Thank you for your message, and I’m sorry to hear how frustrating this experience has been for you.
I’d like to clarify a few points to hopefully provide some reassurance. Our system does not automatically override or default shipping addresses to billing addresses, and we regularly process orders where the two differ without issue. That said, we completely understand how inconvenient this situation has been.
With regard to the customs charges, these are applied by local authorities and unfortunately sit outside of our control. As the saddle has now been returned, you should be able to reclaim these charges directly from customs. We have already provided an invoice and confirmation of return, but if you need anything further to support your claim, please don’t hesitate to let us know.
We would also like to mention that our saddle trials are offered within mainland UK. On occasion, we do our best to accommodate customers outside of this area; however, this can sometimes bring added complications. The main challenge is not the return itself, but ensuring items can move smoothly back into the UK, particularly when working with couriers and customs processes.
Finally, while we always aim to be as helpful and flexible as possible, we are unable to support requests that would involve bypassing customs duties or import regulations, as these must be handled in line with legal requirements.
We’re very sorry again that this order did not go as smoothly as expected, and we do appreciate your patience throughout. If there’s anything further we can do to assist, please do let us know.
Best Wishes,
The Saddle Bank
Sold Direct
Saddle bank bought my saddle direct after I lost my horse , they were brilliant throughout the process and would highly recommend
Reply from The Saddle Bank 2 days ago
Thank you so much for your review.
We’re truly sorry for your loss, but we’re glad that selling your saddle directly to The Saddle Bank was a smooth and supportive process. It’s wonderful to know you would highly recommend our service.
Best Wishes,
The Saddle Bank Team
We’re truly sorry for your loss, but we’re glad that selling your saddle directly to The Saddle Bank was a smooth and supportive process. It’s wonderful to know you would highly recommend our service.
Best Wishes,
The Saddle Bank Team
Saddle sale
I sold one saddle directly to The Saddle Bank and the other one is for sale with the Bank on line.
An easy website to navigate and emails replied to quickly and efficiently.
Would happily use again.
An easy website to navigate and emails replied to quickly and efficiently.
Would happily use again.
Reply from The Saddle Bank 2 days ago
Thank you so much for your review.
We’re delighted to hear that selling your saddles with The Saddle Bank was easy, with a user-friendly website and quick, efficient email responses. It’s wonderful to know you would happily use our service again!
Best Wishes,
The Saddle Bank Team
We’re delighted to hear that selling your saddles with The Saddle Bank was easy, with a user-friendly website and quick, efficient email responses. It’s wonderful to know you would happily use our service again!
Best Wishes,
The Saddle Bank Team
Bates adjustable saddle
Saddleback were quick to respond and very professional. My saddle arrived on time. Really pleased with the service.
Reply from The Saddle Bank 2 days ago
Thank you so much for your review.
We’re delighted to hear that our team was quick to respond and professional, and that your Bates adjustable saddle arrived on time. It’s wonderful to know you’re really pleased with the service!
Best Wishes,
The Saddle Bank Team
We’re delighted to hear that our team was quick to respond and professional, and that your Bates adjustable saddle arrived on time. It’s wonderful to know you’re really pleased with the service!
Best Wishes,
The Saddle Bank Team
Excellent
Lovely as new demo saddle was sent out and delivered very quickly. Well packed and arrived in perfect condition. None of the risk of a private purchase and excellent follow up communication.
Reply from The Saddle Bank 2 days ago
Thank you so much for your review.
We’re delighted to hear that your demo saddle arrived quickly, well packed, and in perfect condition. It’s wonderful to know you felt confident with the purchase and appreciated our follow-up communication.
Best Wishes,
The Saddle Bank Team
We’re delighted to hear that your demo saddle arrived quickly, well packed, and in perfect condition. It’s wonderful to know you felt confident with the purchase and appreciated our follow-up communication.
Best Wishes,
The Saddle Bank Team
Hoping to win the latest competition
Also huge f...
Hoping to win the latest competition
Also huge fan of the saddle bank: best out there
Also huge fan of the saddle bank: best out there
Reply from The Saddle Bank 2 days ago
Thank you so much for your review.
We’re thrilled to hear that you’re a fan of The Saddle Bank! We wish you the best of luck in the latest competition and are delighted to be your go-to for all things saddles.
Best Wishes,
The Saddle Bank Team
We’re thrilled to hear that you’re a fan of The Saddle Bank! We wish you the best of luck in the latest competition and are delighted to be your go-to for all things saddles.
Best Wishes,
The Saddle Bank Team
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